Customer Service Associate - Kuala Lumpur, Malaysia - Snaphunt

Description

The Offer

• Work within a company with a solid track record of success
• Flexible working options
• Opportunity to make a positive impact

The Job

Your responsibilities will include:

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.
• Provide technical support to the client related to applications and hardware (e.g., PCs, servers, databases)
• To monitor tickets within the Service Desk Queues and ensure tickets are attend to on timely manner
• Attend to query which falls within the scope of Service Desk.
• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
• Keep up to date with changes in the IT systems of the client and industry
• Provide remotely installation of hardware, software and application or upgrades on clients systems where appropriate
• Provide input to resolve end user complaints and dissatisfaction issues
• Maintain good and constructive relationship with clients and ensure client requirement are met within the agreed timescales
• Provide technical input to projects as requested

The Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You are familiar with Windows operating systems.
• You are a strong networker & relationship builder
• You enjoy finding creative solutions to problems
• You are a strong team player who can manage multiple stakeholders
• Keep up to date with new and emerging technologies
• Awareness on the process/procedure for center/respective accounts and adhere to designated objectives/ regulations
• Attentiveness on center/ individual KPI's and ensuring to achieve objectives given
• Propose suggestions for team/ center improvements
• Readiness for cross support and work extra hours based on the business requirements

The Employer

Our client is looking for experienced and innovative Japanese speaking Customer Service Associate.