- Receive and log all requests and incidents.
- Manage all e-mails, response times, and resolution times according to service level agreements (SLA)
- Aid and troubleshoot problems according to service level agreements (SLA)
- Manage desktop uptimes.
- Procure, service, and replace components to ensure end user satisfaction.
- Component level troubleshooting and management of mobile and desk side devices
- Ensure closure of desktop and related incidents, requests, or projects within SLA and quality requirements
- Install, repair, and troubleshoot software.
- Upgrade software
- Install service packs, applications, and remote management.
- Provide service desk support as per demand requirements.
- Install operating system and software (machine image)
- Install service packs.
- Transfer data from old machines
- Assign asset names.
- Ensure user satisfaction.
- Project administration or management
- Ensure that anti-virus updates are run regularly on all laptops and desktops.
- Run regular server health checks.
- Run daily back-up and tape changes.
- Run monthly back-ups.
- Run service packs and Windows updates when required.
- Record and report on any anomalies, incidents, technical problems, or risk issues
- Test machines to ensure that they meet requirements and standards.
- Relevant IT related Degree or Diploma
- A+, N+ certification
- Certification in SQL; DATABASE; MCSE is advantageous
- 2-3 years in a PC Support environment
- Good communication and interpersonal skills
- Good problem solving and customer service skills
- Good knowledge of MS Office and a range of PC applications
- Proficiency in English is a must. Candidate must also be able to speak and write in Mandarin as the role requires the incumbent to deal with stakeholders from Taiwan.
- MNC Exposure
- Flexibility Working Hours
- Career Growth
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IT Repair Technician
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Technician / Repairing
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IT Repair Technician
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RENTWISE SDN BHD Shah Alam, Malaysia**Position Overview** · **RMA (Return Material Authorization) **is raised by Helpdesk whenever a repair or replacement is needed for the customer's equipment. · As **IT Repair Technician**, you will be responsible for: · - Timely RMA processing and equipment/parts within the agre ...
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Mobile Phone Repair Technician
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Smartphone Repair Technician
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Mobile Phone Repair Technician
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HENGJHOE CONSTRUCT SDN BHD Kuala Lumpur, MalaysiaCareer opportunity: Training provided. Being part of a positive cultured company. Progress with company expansion. Potential sales commissions. Requirements: 1. Possesses driver's license 2. GDL license (Provided by the company) 3. Driving around Klang Valley 4. Willing to learn ...
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NCR Kuala Lumpur, MalaysiaAbout NCR · NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the U ...
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JESS Technology Sdn Bhd Puchong, Malaysia**Responsibilities**: · **Essential Duties and Responsibilities**: · 1) Diagnose and repair a wide range of laptop/Handphone hardware and software issues, including motherboard replacements, hard drive replacements, screen replacements, keyboard replacements, virus removal, and d ...
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Smartphone Repair Technician
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Smartphone Repair Technician
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Smartphone Repair Technician
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Smartphone Repair Technician
4 days ago
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Mobile Phone Repair Technician
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Device Repair Technician - Petaling Jaya, Malaysia, Selangor - Smollan (Malaysia) Sdn. Bhd.
2 days ago
Description
Job ResponsibilityJob Summary
Provide PC network and technical support to all Smollan clients.
Key Responsibilities And Deliverables
Provision of User Support