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    Device Repair Technician - Petaling Jaya, Malaysia, Selangor - Smollan (Malaysia) Sdn. Bhd.

    Smollan (Malaysia) Sdn. Bhd.
    Smollan (Malaysia) Sdn. Bhd. Petaling Jaya, Malaysia, Selangor

    2 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    Job Summary

    Provide PC network and technical support to all Smollan clients.

    Key Responsibilities And Deliverables

    Provision of User Support

    • Receive and log all requests and incidents.
    • Manage all e-mails, response times, and resolution times according to service level agreements (SLA)
    • Aid and troubleshoot problems according to service level agreements (SLA)
    • Manage desktop uptimes.
    • Procure, service, and replace components to ensure end user satisfaction.
    • Component level troubleshooting and management of mobile and desk side devices
    • Ensure closure of desktop and related incidents, requests, or projects within SLA and quality requirements
    • Install, repair, and troubleshoot software.
    • Upgrade software
    • Install service packs, applications, and remote management.
    • Provide service desk support as per demand requirements.

    Installation of New or Upgraded PCs

    • Install operating system and software (machine image)
    • Install service packs.
    • Transfer data from old machines
    • Assign asset names.
    • Ensure user satisfaction.
    • Project administration or management

    Running of System Health Checks

    • Ensure that anti-virus updates are run regularly on all laptops and desktops.
    • Run regular server health checks.
    • Run daily back-up and tape changes.
    • Run monthly back-ups.
    • Run service packs and Windows updates when required.
    • Record and report on any anomalies, incidents, technical problems, or risk issues
    • Test machines to ensure that they meet requirements and standards.

    Job Requirements

    • Relevant IT related Degree or Diploma
    • A+, N+ certification
    • Certification in SQL; DATABASE; MCSE is advantageous
    • 2-3 years in a PC Support environment
    • Good communication and interpersonal skills
    • Good problem solving and customer service skills
    • Good knowledge of MS Office and a range of PC applications
    • Proficiency in English is a must. Candidate must also be able to speak and write in Mandarin as the role requires the incumbent to deal with stakeholders from Taiwan.

    Job Benifits

    • MNC Exposure
    • Flexibility Working Hours
    • Career Growth


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