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- Perform check-in and check-out efficiently, and ensure guests satisfaction.
- Ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
- To perform all duties according to Quality Standards and Core Practices.
- Maintains an active presence at the front desk to directly supervise the service associates attending to the guests to maximize guests
- Ensures that shift reports are printed and Traces are followed up accordingly.
- Ensures that Interface Lost Postings are regularly checked.
- Double checks guest folios for completeness and accuracy.
- Confirms the number of "due-out" guests and scheduled late departures.
- Malaysian or Malaysia Permanent Residence only
- Proficient in oral and written English and Malay.
- Minimum of 1 year as guest service personnel in a service industry.
- Pleasant, effective social skills, and versatile.
- Willing to work in shift.
- Fresh graduate.
Guest Service Agent - Kuala Lumpur, Malaysia - Shangri-La
Description
Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city centre, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
As Guest Service Agent we rely on you:
Requirements: