Donor Retention Executive - Petaling Jaya, Malaysia - World Vision Malaysia Berhad

    World Vision Malaysia Berhad
    World Vision Malaysia Berhad Petaling Jaya, Malaysia

    2 weeks ago

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    Description

    Job Description:

    The Donor Retention Executive is responsible for engaging our supporters by providing excellent and prompt services, with the objective to create and maintain positive relationship with them.

    Duties and Responsibilities:

  • Respond to queries from child sponsors made via telephone, e-mail, fax or personal visits to the office
  • Liaise with child sponsors with regards to remittance of sponsorship contributions, gifts to sponsored children and correspondence with their sponsored children
  • Update sponsors and donors on their sponsored child/children's status and the various community development projects through newsletters and organised Sponsors' Visits
  • Build rapport with child sponsors and serve them well to retain their loyalty and interest and to encourage them to consider sponsoring additional children or encouraging others to sponsor children
  • Data entry and update of sponsors' information into WVM's database
  • Sorting, filing and archiving of documents

    • Qualifications:

  • Minimum SPM with 2 years relevant working experience
  • Computer literate
  • Good communication and interpersonal skill
  • Good command of spoken and written English and Mandarin as role requires candidate deal with both languages donors