Training Manager - Malaysia, Kuala Lumpur - Sun Life Malaysia Assurance Berhad

Description

Job Purpose

• Responsible in designing and development of learning programmes, managing and ensuring effective implementation and delivery of the programmes.
• Enhance skill set of advisors in Elite Agency Channel and in support of company's strategic direction.
• Provide coaching to focus group advisors to ensure upskilling their competencies and persistent in their performance.
• Follow up follow through on focus group advisors to groom & nurture them to become MDRT qualifiers.
• To cultivate agency leaders on effective recruitment approach/ strategy through in-house leadership programmes.

Major Accountabilities:

• Identify, develop and effective implementation of training programs to meet training needs of various agency groups (ALC, TIED and FAR) across distribution channels, including SLM and distribution partners.
• Ensure sufficient and effective delivery of training programs to uplift skill set and knowledge of advisors – to fulfill an average of 56 training man-hour each month or a total of 548 man-hour in one calendar year and online platform as per department requirements.
• Be a specialist in a particular subject matter, train other trainers, and be the main pillar of training support of the specialist matter to the sales force across all channels and areas.
• Responsible for sales performance/ productivity of the assigned sales channel(s) in the perspective of training as one of the deliverable to upskill sales force.
• Ensure constant self-improvement, keep abreast of training development and competence practices, latest regulatory changes, legislation and market best practices

Required Skills:

• Possesses Bachelor degree or other professional qualifications.
• Possesses relevant professional certification in sales /coaching relating to Life Insurance / Takaful Industry.
• At least minimum 7 years working experience in Financial Institution or Insurance/Takaful Industry.
• At least 5 years' experience in Training & Development in Financial Institution or Insurance/ Takaful Industry.
• At least 2 years' sales experience in Financial Institution or Insurance/ Takaful Industry is an added advantage.
• At least 2 years' experience in providing coaching/Follow up follow through mentoring to groom MDRT qualifiers.
• Good understanding of both theory and practical of conventional and takaful , related regulatory requirements, Islamic and Insurance financial planning, syariah and related knowledge.
• Training abilities in soft skill (sales & personal development in specific), sales management/ coaching knowledge & skill, product and technical knowledge.
• Ability to assess training gap and design training programmes to bridge the gap.
• Ability to work towards achieving business goals and direction.