No more applications are being accepted for this job
- Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee
- Identify and design process, policy and product initiatives to solve operational issues for returns and refunds
- Size the impact of the identified initiatives to help with prioritisation of the projects
- Collaborate with local operations and product stakeholders to refine proposed solutions and implement initiatives to improve user experience
- Collaborate with the regional product team to implement system driven initiatives
- Monitor performance of initiatives post launch and identify improvement opportunities or gaps
- A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree. Candidates with 0 to 1 years of experience are welcomed to apply
- Experience/proficiency in SQL and/or Python is a plus
- Ability to apply analytical thinking towards business problems
- Strong interest in working with large data sets and problem solving
- Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
- Strong desire to work on and take ownership of product-related projects to drive platform improvements, and enhance end-user experience
- Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
- Ability to thrive in a dynamic and collaborative environment
Business Analyst, Regional Operations - Malaysia - Shopee
