Quality Analyst - Bayan Lepas, Malaysia - E-infomedia

Description

Responsibilities:

• Conduct root cause and other data analysis

• Participate as project team member in problem prevention and continuous improvement projects.

• Identify improvement opportunities within the eCommerce environment.

• Act as liaison with MOD managers and Team Leads to ensure consistent quality measurements throughout the operation.

• Conduct QA evaluations per client requirements and provides QA progress reports to Team Leads.

• Act as escalation point of contact for process questions, issues, and resolution

• Act as Subject Matter Expert (SME) for QA evaluations

Requirements

Requirements:

• Degree in any discipline

• Minimum 1 year of Quality Analyst experience

• Fast learner who requires minimal supervision

• Language proficiency in MANDARIN and English is mandatory.

• Customer Service Background

• Phenomenal communication, presentation, and public speaking skills

• Organizational and time management abilities

• Critical thinking, analytical and decision-making abilities.

• People management