Technical Support Engineer - Petaling Jaya, Malaysia - Mphasis

Description

Job Description

Location - Malaysia

Job Summary –

 Good Communication skills (English & Mandarin), proactive work attitude, strong sense of responsibility and learning ability

 Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware

 College degree or above

 Knowledge in customer support

Years of experience needed – 0-2 years.

Technical Skills:

 Provide professional remote technical support services for HP users

 Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software

 Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.

 Special cases are upgraded in time, and cooperate with other teams to solve user problems.

 Clearly and completely record case information in the system according to the process.

 Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.