- To provide implementation and technical support; including planning, installation, ongoing management, monitoring, troubleshooting, and decommissioning, following operational policies and processes that are compliant with JM IT's standards.
- To analyse, troubleshoot and implement approved and standardized resolutions.
- To monitor environments; respond to service requests, incidents, change requests, and problem management.
- To troubleshoot incidents and problems as reported by users and maintain a secure systems environment.
- To adhere to and execute the approved BCP/DR process.
- To support L3 teams in updating documentations and keep it up to date in line with JM standards and policies.
- Able to work on shift (24x5) and based in KL Sentral Office
- Significant operational experience in Microsoft SQL Server and Oracle Database in a Level 2 role providing day to day operational support.
- Working knowledge of planning, installation, on-going management, monitoring, troubleshooting, and decommissioning of IT services and technologies.
- Proficiency in customer service aspect of technology delivery required.
- Good understanding of importance of process compliance and standardization.
- Awareness of ITIL principles.
Database Administrator - Kuala Lumpur, Malaysia - Johnson Matthey
Description
Job Family:
ITAs the Level 2 Database Administrator you will provide day to day Level 2 operations support for JM's Global Database infrastructure and supports activities that requires database support through the use of database performance analysis tools, such as SolarWinds Database Performance Analyzer (DPA).
Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.
Your responsibilities:
Requirements for the role:
How you will be rewarded:
We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave.
At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM .