- Manage end-to-end chargeback processes, including reviewing, investigating, and resolving chargeback claims in compliance with industry regulations and company policies.
- Ensure accurate and thorough documentation of chargeback cases, maintaining detailed records of investigations and decisions.
- Provide insights to management regarding areas for improvement in fraud prevention and chargeback reduction.
- Communicate with customers to gather additional information, explain chargeback decisions, and address inquiries in a professional and customer-centric manner.
- Provide support and guidance to customers on chargeback-related matters.
- Investigate suspicious activities, conduct root cause analysis, and implement remedial actions for fraud incidents.
- Prepare accurate reports on risk assessment findings, fraud incidents, and mitigation actions.
- Perform risk assessments to identify potential vulnerabilities and opportunities for improvement in our operations.
- Collaborate with cross-functional teams to improve risk management policies and procedures.
- Monitor and analyze transactional data to detect and prevent fraudulent activities and AML violations.
- Assist in developing and delivering training programs to educate employees on risk awareness, fraud prevention, and compliance.
- Ensure compliance with KYC/KYB requirements by performing customer due diligence and maintaining accurate records.
- Stay up to date with the latest industry trends, emerging risks, and regulatory requirements to enhance risk management practices.
- You have Heart, Hunger, Honour and Humility
- You are experienced in risk operations, fraud detection, chargeback management, KYC/KYB compliance, AML monitoring, or related areas.
- Familiar with fraud prevention tools, technologies, chargeback processes, KYC/KYB compliance requirements, and AML monitoring systems.
- You have strong analytical skills with the ability to interpret complex data and identify patterns.
- You have outstanding interpersonal and communication skills for effective collaboration with cross-functional teams.
- You showcase excellent problem-solving skills and meticulous attention to detail.
- You can work independently and manage multiple priorities in a fast-paced environment.
- You have strong knowledge of risk management principles, methodologies, best practices, relevant regulatory requirements (e.g., KYC, AML), and compliance frameworks.
- You have strong Microsoft Excel and SQL skills.
- Flexible for working various shifts.
- Programming languages (HTML, CSS, JavaScript, VB Script) to drive process automation would be an added
advantage
Risk Ops Analyst - Petaling Jaya, Malaysia - Grab
Description
Company Description
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Job Description
Get to know our Team
The Risk Operation team is a team of dedicated professionals who are deeply passionate about risk management and safeguarding the integrity of Grab's financial operations. Put your 'Fraud Prevention' knowledge to use while developing strategies for risk mitigation and ensuring we have a safe platform. If you are looking for an opportunity to contribute to the security and trustworthiness of our financial operations, then you should join our team
Get to know the Role
We are looking for a highly motivated and detail-oriented individual to join our team as a Risk Operations Analyst. In this role, you will be responsible for conducting risk assessments, detecting and investigating fraudulent activities, and implementing risk mitigation strategies. The ideal candidate should have a strong understanding of fraud, thrive in a fast-paced environment, and possess excellent communication abilities. This role is essential in ensuring the security and integrity of Risk Operation, thereby protecting the organization from potential harm, both financially and reputationally. In return, you will have the opportunity to make a significant impact on our financial security and contribute to the continued success of a leading technology company.
The Day-to-Day Activities
Qualifications
The Must-Haves
The Nice-to-Haves
Additional Information
Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.