IKEA Food Assistant, IKEA Damansara - Petaling Jaya, Malaysia - Ikea

Description

Job description

Reporting to the IKEA Restaurant Manager and Team Leaders, you support the daily operations of IKEA Damansara Swedish Food Market & Bistro by providing excellent customer services and housekeeping in the work area.

Your assignment

• You ensure our customers are always in focus and strive to make them smile. You are a good listener and able to support the customer with an attitude based on the IKEA values.
• You comply with and follow internal rules, policies and daily operational routines regarding issues like quality, food safety and stock figures as set by my manager.
• You understand our daily and weekly service targets and help to improve our service delivery.
• You follow cash handling procedures to ensure the security of money handling.
• You work to optimise sales, e.g. up-selling and add-on sales.
• You help and support colleagues when needed and share your knowledge with them and encourage them to do the same.
• You are passionate about the food we serve/sell and actively learn about it and share your knowledge with customers and colleagues.
• Promoting a safety-first culture, as well as coach others in ensuring routines and requirements are known and followed in all daily work.

• You have an experience in handling cash register in food services industry.
• You demonstrate excellent customer service; a sale driven and feel motivated in working in a vibrant retail environment.
• You are passionate about food and people.
• You are flexible and open, curious and eager to learn. You enjoy working together with other people.
• Good attention to detail and the ability to prioritise and organise individual work duties in order to make the most efficient use of time available.
• You take pride in how you serve our range to customers and want to give them a tasty reason to return again and again