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- Provide general administrative and support including filing, scanning, mailing, data entry within desired target TAT to ensure compliance to internal and regulatory guidelines.
- Assist in claims registrations and payments to facilitate smooth claims processing.
- Maintain office supplies for department.
- Scan the incoming documents and upload the scanned documents into claims system. Verify the quality and accuracy of the scanned documents and make necessary adjustment as needed.
- Update and maintain proper records/retention of claims documents in the filing system and in shared folder before sending the documents for storage.
- Organize and file claims documentation in a systematic and easily accessible manner. Ensure accuracy and attention to detail while labelling, categorizing and indexing files.
- Retrieve requested files/documents promptly and accurately. Ensure proper and accurate record on the file movements in filing system.
- Conduct regular checks to ensure that all documents are properly filed and archived. Identify and rectify discrepancies in filing or scanning processes.
- Adhere to organizational policies and procedures related to document management and confidentiality. Ensure compliance with relevant regulations and guidelines governing document retention and disposal.
- Timely claims customer service and prompt response to customers' enquiries.
- Handle ad-hoc tasks and projects as assigned by supervisors.
Junior Executive, Claims - Kuala Lumpur, Malaysia - General Insurance
