Helpdesk support cantonese speaker - Selangor, Malaysia - Opus It Services Malaysia

Opus It Services Malaysia Selangor, Malaysia

1 week ago

Full time

Description

Job Description Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system. Manage these incoming requests and prioritize them based on urgency and impact. Ensure that all support activities are in line with SLAs and response time commitments. Any other duties as instructed by the Reporting Officer or HOD. Requirements Fresh Graduates are welcomed to apply Minimum Diploma/Advanced Diploma or higher in any IT-related field. Communicate clearly and effectively, both verbally and in writing, with customers, reporting officers, other authorized third parties, stakeholders, etc. Able to work on rotational shifts. Familiarity with helpdesk or ticketing systems for incident tracking and management. Familiarity with diagnosing and rectifying IT-related issues remotely. Required language(s): Cantonese, Mandarin, English and Malay. Technical Support, ticketing systems

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