Receptionist - Petaling Jaya, Malaysia - Snaphunt

Description

The Offer

• Work in a company with a solid track record of performance
• Flexible working options
• Attractive Salary & Benefits

The Job

You will be responsible for :

• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
• Working closely with internal stakeholders to solve client issues.
• Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
• Developing account plans to enhance service delivery.

The Profile

• You have at least 1 year experience including solid experience in a similar role within Financial Services.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments
• You are a strong mentor and coach who can build high performing teams

The Employer

Receptionists work within an organization to help it run smoothly. They greet visitors, answer phone calls, and run errands while maintaining professional composure throughout interactions with customers or potential clients