Senior Administrator, ServiceNow Systems - Bayan Lepas, Malaysia - Entegris

Description

Job Description:

The ServiceNow Systems Administrator is responsible for collaborating with business partners to design efficient and intuitive system workflow which supports defined business processes within Entegris's IT Service Management Tool.

The role will be a member of the global IT Infrastructure Service Delivery and Support organization located within our new Business Service Center. She/He will be a member of a small team accountable for configuring system integrations, automation, and self-service capability which supports our organizations operating model maturity and planned growth.

The ideal candidate enjoys collaboration with business partners, has experience with workflow automation, and possesses the ability to see the big picture while delivering incremental value.
This role has accountability for day-to-day administration of the SERVICENOW platform as well as working with process owners to configure and implement solutions. The incumbent will be a key contributor in increasing adoption and consumption of platform capabilities by ensuring that enterprise IT business services can be designed to support our organizational needs.

• Collaborate with stakeholders and colleagues to automate business processes through requirement gatherings, development, UATs, deployment and implementation of code releases in accordance with best practice standards.
• Scope solution requirements and configure solutions around the SERVICENOW platform to meet customer needs and project deliverables.
• Consider architectural dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
• Leverage knowledge and experience to deliver end-to-end automated solutions which includes technical implementation of IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
• Develop and maintain systems integrations and process automation, fully utilizing the platform's workflow capabilities including, orchestration.
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes for the platform.
• General support, coordination and completion of administration and maintenance of the SERVICENOW platform and associated applications.
• Lead team activities as required, including those which are part of the Agile process such as scrum meetings.
• Create and maintain system design and operations documentation
• Conduct research on new development opportunities, methodologies and technologies leveraging the platform that could solve business or technological needs or issues.
• Collaborate on a SERVICENOW-centric roadmap for the enterprise
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
• Design Workflow for, but not limited to the following SERVICENOW modules:
  • Service Catalog Management
  • Incident Management
  • Change Management
  • Release/SDLC
  • Problem Management
  • Request Management
  • Knowledge Management
  • Asset Management
  • Discovery and CMDB
  • Self-Service Portal
  • Reporting
  • SLAs