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- Ensure customers' enquiries and requests are handled as per the stipulated performance standards and benchmarks.
- Resolve customers' problems or complaints by applying appropriate skills and escalate the case to Assistant Manager when necessary.
- Ensure all customer interactions are captured and logged in CRM system accurately.
- Provide feedback on customer's comments to Assistant Manager for service improvement.
- Follow up on all pending cases and ensure customers are updated on the resolution.
- To complete all outbound calls assigned, handle other assignments and/or ad hoc projects as and when required.
- Maintain amicable work relationship with other members of the Call Center and business partners.
- Ensure meeting personal service targets in achieving service, productivity and quality assurance level.
- Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
- Preferable 3 to 4 years of experience in customer service in call centre environment / healthcare / insurance industries.
- You will be following Singapore working calendar.
Contact Centre Advisor - Cyberjaya, Malaysia - AIA
Description
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you? Then read on.
WE ARE LOOKING FOR .....
Provide good customer service over the phone to call in policy holders. Ensure that the level of professionalism delivered meets the customer's expectation. Understands contract provisions, product concept and classification & differentiation as according to standard operating procedures.