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- Drive renewals of Services through phone and email interactions with customers
- Deploys renewal sales strategy to maximize customer interactions
- Responds to inbound requests in a timely manner
- Finds opportunities for sales expansion (Multi-year renewal, VLA)
- Documents activities (SFDC, Oracle) and collaborates with sales teams
- Provides constructive feedback on areas for improvement
- Drive and ensures Multi-Seat agreement renewals to maintain and grow our Software Services agreements pipeline.
- Ensures end to end process (orders/quotes & contract management) have consistent quality and accuracy using NI Systems supporting out internal and external customers
- Collaborates and works as a trusted advisor for stakeholders providing support and adding value in important revenue generation conversations with customers
- Supports external and internal customers regarding order status, contract management, SW services troubleshooting, and any other general SW Services inquiries.
- Develops SW services and technical knowledge to ensure customer inquiries are attended promptly
- Engage customers using NI SW renewals strategy through calls and emails ensuring that our customer's agreements are renewed on time and their entitlements are maintained and grow without interruptions
- Active and effectively communicates with multiple NI departments groups to ensure customer success (Agreements, AEs, EA Marketing, Sales, EA Training Support, Customers)
- Education: bachelor's degree in business administration, sales, or a related field. Relevant certifications in sales or customer relationship management are a plus.
- Language Skills: Fluent in Mandarin, English, and Korean (written and spoken) . Proficiency in these languages is essential for effectively communicating with customers and internal stakeholders.
- Experience: Minimum of 2 years of experience in customer services, software services renewal sales, engineering/technical, account management, or related roles. Experience in the technology industry is highly desirable.
- Renewal Management Skills: Proven track record in managing software services contract renewals, meeting, or exceeding renewal targets. Strong understanding of renewal processes, negotiation techniques, and customer relationship management.
- Customer Focus: Excellent customer service and relationship-building skills. Ability to understand customer needs and provide effective solutions to ensure customer satisfaction and retention.
- Communication and Collaboration: Strong interpersonal and communication skills, both verbal and written. Ability to collaborate effectively with cross-functional teams and influence stakeholders at various levels of the organization.
- Organizational Skills: Exceptional organizational and time management skills. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- Adaptability: Ability to adapt to changing business priorities and work independently with minimal supervision. Comfortable in a dynamic and evolving work environment.
- Results-oriented: Proven ability to achieve and exceed sales targets and key performance indicators. Strong business acumen and a focus on driving revenue growth.
- Problem-solving: Resourceful problem solver with a proactive and solution-oriented mindset. Ability to anticipate challenges and implement effective strategies to overcome them.
Staff Software Services Operations Specialist(Korean Speaker) - George Town, Malaysia - NI
Description
Responsibilities:
Qualifications, Knowledge, and Skills:
Join our team and play a vital role in maximizing customer satisfaction and driving revenue growth through successful software services contract renewals. Apply today to be considered for this exciting opportunity.
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