ITSM Application Specialist - Federal Territory of Kuala Lumpur, Malaysia - Adecco Malaysia
Description
Act as a Subject matter expert for IT Service Management Tools in Development & Operations (DevOps) and provide support in implementation of IT service management activities with wide understanding on service requests, tasks, incidents, problems, change, knowledge management, & CMDB module functionality, workflows, and processes.
● Performing ITSM platform operational maintenance as a system administrator.
● Work with automation and orchestration teams to integrate with catalogs, approvals, and workflows.
● Ensure items worked on adhere to the current design and structure and maintain the developed technical documentation and standard operational procedures.
● Ensure compliance with IT security standards, policies, and procedures.
● Work closely with various IT infrastructure and operations teams to support and troubleshoot problems, issues, and opportunities for continuous service improvement.
● Drive high-level specific process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customers, sponsors, and stakeholders.
● Experience and a good understanding of ITSM architecture and CMDB structures, data models, and their relationship can bring value to IT service management.
● Functional exposure (e.g. solution consultant, business analyst) to designing end-to-end complex automation between multiple systems
● Experience in client management tools such as Device32, BMC Client Management, SCCM, Jumpcloud, JamF, and ADDM.
● Solid ITIL knowledge of service operations and service management. Experience with different project management approaches (e.g. waterfall, agile)
● Skilled at working collaboratively in a complex and fast environment and driving performance achievement and improvements
● ITIL4, COBIT, and Agile Project Management Certification
Should you have what we are looking for, kindly drop your resume at or you may connect with me via LinkedIn.