Protégé – Customer Connect - Kuala Lumpur, Malaysia - Pfizer

Description

Position Overview:

As a Tele-Marketing Protégé, you will embark on a journey to learn and develop the fundamental skills required for a successful career in tele-marketing. This position is designed to provide you with comprehensive training, hands-on experience, and mentorship to become a proficient tele-marketing professional. You will work closely with experienced tele-marketers, gaining exposure to various aspects of the role, from customer engagement to product knowledge and sales techniques.

Key Responsibilities

• Develop a deep understanding of the products or services offered by the company to effectively communicate their value to potential customers.
• Receive personalized guidance and mentorship from senior tele-marketers to help you navigate challenges and improve your skills.
• Make outbound calls to potential customers following provided scripts and guidelines.
• Listen actively to customer responses, concerns, and objections, and adapt your approach to foster positive interactions.
• Maintain accurate and up-to-date records of customer interactions, feedback, and outcomes in the company's CRM system.
• Work with supervisors to assess your performance against established goals and metrics.

Qualifications

• Degree/Diploma, preferably in a Science background
• A pleasant and dynamic personality combined with enthusiasm and desire to continuously learn
• A team player with excellent interpersonal skills
• A self-motivated and industrious achiever

#LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.