Customer Service Representative - Kuala Lumpur, Malaysia - Agensi Pekerjaan Language Talent Solutions Sdn Bhd

Agensi Pekerjaan Language Talent Solutions Sdn Bhd
Agensi Pekerjaan Language Talent Solutions Sdn Bhd
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

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Description

Designation:
Customer Service Representative - English speaker

Location:
WFH (until further notice), office in Bukit Damansara

Operation Hours: 24/7 rotational shift


Salary:
RM3,450 (total package): RM 2,900 (basic) + Monthly allowance: Shift (RM400) + WFH (RM150)

Benefit:
EPF/ Socso / Annual Leave / Medical Leave / Training provided


Job Responsibilities:

  • Achieve and maintain all key quality and productivity metrics in the performance scorecard
  • To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.
  • Based upon volumetric demands there will be a requirement to support transactions during weekends.
  • Provide coaching and assistance as required to managers in testing locations under you remit
  • Identify and report issues causing complaints to improve processes and procedures.

Job Requirements:

  • Minimum 6 months in BPO Customer Service.
  • Fluent in English
  • Good communication skills
  • Comfortable working in rotational shift
  • SPM and above

Pay:
RM3,450.00 per month


Schedule:

  • Rotational shift

Application Question(s):

  • Do you have experience handling overseas market?
  • Are you able to work in the office for the first month?
  • Are you available to start immediately?

Education:


  • STM/STPM (required)

Experience:

Customer Care Specialist: 1 year (required)
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