Retail Collection Agent - Kuala Lumpur, Malaysia - Snaphunt

Description

The Offer

• Work in a company with a solid track record of performance
• Work alongside & learn from best in class talent
• Join a well known brand within Retail Banking

The Job

Your responsibilities will include:

• Make calls for early care accounts (1-45 Days Past Due).
• Agents assisting and guiding customers through the moratorium process.
• Ensure to perform of required tasks or operations in Retail Collection in accordance with the Service Level Agreement set out by the Bank's Management.
• Perform predictive and manual call activities.
• Achieve the minimum target for monthly collection set by the Bank.
• Perform follow-up calls for collection.
• Ensure the percentage of the delinquent account for Islamic Financing and Credit Card is not more than <1.5 MIA (spillover).

The Profile

• In-depth knowledge of the FDCPA and professional codes of conduct.
• Proficiency in debt collection software.
• A minimum of 2 years experience in sales, customer service, or telemarketing.
• Previous debt collection experience will be advantageous.
• Experience in developing and enacting debt recovery plans and strategies to prevent losses.
• Exceptional ability to communicate with debtors to negotiate debt payment plans.
• Ability to collaborate on debt collection efforts with other departments and institutions.
• Experience in tracking down defaulters by searching publicly available databases and records.
• Exceptional recordkeeping and interpersonal skills.

The Employer

With a vision to transform business intelligence, our client is the fastest-growing global IT services & solutions company.

Their diverse portfolio & partnerships provide a unique selection of solutions such as digital transformation platforms, cloud & infrastructure transformation, AI/ML-based chatbots, data analytics, tech skill assessment platforms & more.