Travels Assistance Coordinator - Kuala Lumpur, Malaysia - AIG

Description

• Respond to policyholders' enquiries offering appropriate solutions and information.
• Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations.
• Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors
• Schedule and make follow-up calls on complex cases to customers
  Liaise with vendors, involved third-parties and family members during active cases
• Enter all case-related documentation into the relevant systems

Requirement:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Senior Executives specializing in Customer Service or equivalent.
  Full-Time positions available
• MUST BE WILLING TO WORK IN A SHIFTING SCHEDULE
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Diploma/ Degree preferred or/with 1-2 years' equivalent work experience
• Demonstrated customer service experience
• Ability to reason and solve complex problems
• Excellent interpersonal, telephone and computer skills

Working hours 7.30am – 8.30pm / 7.30pm – 8.30am (13 hours per day) / 4 working days max per week. (Follow Duty Roster)

Per month 16 working days.