Product Owner - Kuala Lumpur, Malaysia - Swift

Description

About the Role

The Tooling Services organisation is looking for an experienced Product Owner to strengthen and expand their organization.

As a member of the Tooling Services organization, which is part of the Technology Platform, you will be responsible for the full lifecycle of various services being provided within the ServiceNow platform.

Summary on focus area of the role:
1) You are energized by creating an environment in which people excel and you take responsibility of your own mission with confidence.
2) You will closely collaborate with the customers of your squad to understand the customer needs.
3) You are responsible for defining and prioritizing functional and non-functional requirements (stories) in the Squad Backlog, accepting requirements (stories) as completed and acting as owner of technical product escalations.

What to expect

Managing the product

Develop product vision and synchronize it with the Head of Tooling Service and Product Owners in Squads responsible for related products.

Act as an ambassador of his / her squad towards the (internal) customers.

Interact and collaborate with the customers of his / her squad to understand the customer needs related to the products / solutions provided by the squad.

Scope the minimum viable product (MVP) taking into account existing resource constraints and sustained development of the product, and set ambitious though realistic deadlines.

Define commercial and technical product specification, including performance / compliance / security requirements.

Define functional and non-functional product requirements; make sure they are complete, integral and consistent; the sole source of requirements for the Squad.

Make sure product adheres to the highest quality standards, including releasing security patches not linked to customers.

Validate the completeness of the squad deliverables at the end of each sprint (sprint review).

Contribute to Squad product development.

Setting targets and work priorities

Build Squad backlog in terms of user stories, prioritize its items to achieve business goals, continuously keep the backlog up to date.

Hold meetings with the Squad to update the Squad product backlog.

Participate in planning of the Squad's sprint to clarify the requirements.

Monitor overall squad performance and issue performance report.

Manage business as usual (operational management / cases) beyond the backlog scope as documented and organise the team's inflow of work consisting of plannable and non-plannable (cases) activities.

Participating in Squad development

Responsible for defining the set of necessary competences in the Squad, in cooperation with the Chapter Leads.

Support Chapter Leads in determining the resource allocation.

Provides regular feedback on squad member performance.

What will make you successful?

You are a cultural ambassador of the "new" culture. With the following strong emphasis for this role:

You are an inspiration and you show energy & passion.

You think big (but you also appreciate small improvements).

You achieve the best result by empowering and given teams responsibility, but at the same time you know how to "excite", challenge and keep the team on their toes.

You stimulate people to really achieve propositions.

Experience and knowledge / Affinity

Several (often 5+) years of strong experience owning and delivering digital products.

Ability to communicate effectively in multiple business areas (e.g., support, marketing, sales, finance, operations, technology).

3+ years of practical experience with the ServiceNow platform.

Knowledge of the ServiceNow Service Management (ITSM) space is a strong asset.

Background that comprises solid technical understanding on the scope managed by the squad, view on the IT services lifecycles as well as high level understanding of high-quality digital product delivery.

You may like to know the team better by knowing the people in the team. Review LinkedIn profile of the people on the list below:

Christophe Lambin – Business Lead, Tooling Services (Hiring Manager)

Victor Ooi – Recruiter for the position.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , or veteran/military status.