Outsourcing Senior Associate - Johor Bahru, Malaysia - Baker Tilly Singapore

Description

Baker Tilly is a Top 10 Accounting and Professional Services firm in Singapore and is within the Top 10 Most Desired Employers for Accountancy and Financial Management, according to a survey of over 11,000 students by gradsingapore. We prioritise employee well-being and offer career development opportunities such as overseas attachment programs.

Our diverse clientele includes renowned companies such as Great Eastern, Raffles Venture Partners, and Sakae Holdings, and we continuously provide value for a large number of clients operating in a variety of sectors.

The Role

You will be responsible for :

• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
• Working closely with internal stakeholders to solve client issues.
• Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
• Developing account plans to enhance service delivery.

Ideal Profile

• You have at least 1 year experience including solid experience in a similar role within Professional Services.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments

What's on Offer?

• A role that offers a breadth of learning opportunities
• Fantastic work culture