Team Manager for Commercial Service Centre - Cyberjaya, Malaysia - OCBC Bank

Description

·Manage day to day activities to ensure customer service standards are met.

·Monitor and walk the floor to ensure resources are always optimised and daily service targets are met.

·Perform service reviews with team to ensure quality, efficiency and compliant baselines are met.

·Handle escalation for client servicing issues.

·Develop and retain employee to maximise their potentials.

·Identify new ways of servicing customer and participate in process improvements initiatives to improve customer experience.

·Degree holder with at least 3-5 years of experience in client service in corporate banking.

·2 years of experience in leading a team of staff.

·Highly effective team management skills.

·Strong organization and planning skills.

·Exhibit good interpersonal and communication skills.

·A strong service mindset, with the ability to take ownership, in providing excellent service to customers.

·Proficiency in English is a must, fluent in mandarin is good to have, to communicate with internal and external customers.

·Proficient in Microsoft Office applications such as Word, Excel and PowerPoint.

·Able to commit to working days following Singapore calendar.

·Able to commit to rotating shifts between 8am to 8pm (8 hours per day) from Monday to Friday