- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- You have at least 1 year experience within a Customer Service or Telesales role, ideally within the Ecommerce industry.
- Experience covering Financial Services is strong plus.
- You are a strong team player who can manage multiple stakeholders
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with numerical data
- Join a market leader within IT Software
- Opportunity within a company with a solid track record of performance
- Opportunity to make a positive impact
Revenue & Collection Coordinator - Kuala Lumpur, Malaysia - Optimum InfoSolutions
Description
Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to "Empower Business with Technology." Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions. We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups. We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services. Our impressive track record spans two decades of helping businesses drive innovation, deliver disruptive customer experiences, and implement transformational IT projects. Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Please visit our website for more details.
The Role
You will be responsible for :
Ideal Profile
What's on Offer?