Account Management Executive - Kuala Lumpur - confidential

    confidential
    confidential Kuala Lumpur

    6 days ago

    Full time
    Description

    . Task Prioritization & Compliance

    • Prioritize daily work tasks to achieve set objectives.
    • Adhere to Standard Operating Procedures (SOPs) in all operational activities.
    • Monitor, report, and review campaign progress, providing weekly/monthly updates to management.

    2. Client Relationship & Account Management

    • Identify and fulfil customer requirements, ensuring timely communication on campaign status and plans.
    • Provide advanced account management support, particularly for Tier 1/Corporate clients.
    • Accurately record and maintain all data related to campaign and communication status.
    • Develop and maintain positive relationships with potential leads and existing consumers.

    3. Client Onboarding & Marketing Support

    • Execute onboarding processes for new consumers, handling and addressing inquiries.
    • Assist overseas clients by liaising with the internal teams during onboarding and marketing campaign execution.

    4. Reporting & Performance Tracking

    • Provide recurring reports to customers on campaign performance.
    • Follow up with consumers on their campaign listing performance and share updated campaign plans as needed.

    5. Consumer Verification Call

    • Conduct cold/Warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before forwarding them to the company internal system.
    • Ensure accuracy of buyer lead information before distribution to clients.

    6. Contract & Renewal Management

    • Proactively discuss renewal opportunities with existing consumers before contract expiration.
    • Maintain strong consumer relationships through new contract agreements.

    Education Qualifications:

    Degree/Diploma in business related preferred

    Work Experience: Required:

    • 1-2 years Account Management experience
    • 1 year+ experience in working directly with Customers
    •  

    Preferred:

    • Project Management experience preferred
    • Real estate experience preferred
    • Website/listing portal account management experience preferred

    Skills, Knowledge & Abilities

    1. Software – knowledge in using all Microsoft Office applications, especially PowerPoint and Excel. Salesforce and Tableau experience a plus.
    2. Communication – Excellent communication skills between internal teams and external clients
    3. People Management – working with various stakeholders for different accounts, you will need to provide clear goals and guideline to everyone to ensure everyone on the same track

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