- Prioritize daily work tasks to achieve set objectives.
- Adhere to Standard Operating Procedures (SOPs) in all operational activities.
- Monitor, report, and review campaign progress, providing weekly/monthly updates to management.
- Identify and fulfil customer requirements, ensuring timely communication on campaign status and plans.
- Provide advanced account management support, particularly for Tier 1/Corporate clients.
- Accurately record and maintain all data related to campaign and communication status.
- Develop and maintain positive relationships with potential leads and existing consumers.
- Execute onboarding processes for new consumers, handling and addressing inquiries.
- Assist overseas clients by liaising with the internal teams during onboarding and marketing campaign execution.
- Provide recurring reports to customers on campaign performance.
- Follow up with consumers on their campaign listing performance and share updated campaign plans as needed.
- Conduct cold/Warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before forwarding them to the company internal system.
- Ensure accuracy of buyer lead information before distribution to clients.
- Proactively discuss renewal opportunities with existing consumers before contract expiration.
- Maintain strong consumer relationships through new contract agreements.
- 1-2 years Account Management experience
- 1 year+ experience in working directly with Customers
- Project Management experience preferred
- Real estate experience preferred
- Website/listing portal account management experience preferred
- Software – knowledge in using all Microsoft Office applications, especially PowerPoint and Excel. Salesforce and Tableau experience a plus.
- Communication – Excellent communication skills between internal teams and external clients
- People Management – working with various stakeholders for different accounts, you will need to provide clear goals and guideline to everyone to ensure everyone on the same track
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Account Management Executive - Kuala Lumpur - confidential
Description
. Task Prioritization & Compliance
2. Client Relationship & Account Management
3. Client Onboarding & Marketing Support
4. Reporting & Performance Tracking
5. Consumer Verification Call
6. Contract & Renewal Management
Education Qualifications:
Degree/Diploma in business related preferred
Work Experience: Required:
Preferred:
Skills, Knowledge & Abilities
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Management Executive
Only for registered members Kuala Lumpur
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Executive / Senior Executive, Property Management
Only for registered members Taman Tun Dr Ismail, Kuala Lumpur
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Executive/ Senior Executive, Account Management
Only for registered members Kuala Lumpur
-
Executive/ Senior Executive, Account Management
Only for registered members Kuala Lumpur, Federal Territory of Kuala Lumpur
-
Project Execution Manager
Only for registered members Kuala Lumpur, Federal Territory of Kuala Lumpur
-
Marketing Executive/ Manager
Only for registered members Kuala Lumpur Centre, Kuala Lumpur
-
Account Management Executive
Full time confidential- Kuala Lumpur
-
Account Management Executive
Full time Vdart Inc- Kuala Lumpur
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Project Management Executive
Only for registered members Kuala Lumpur, Federal Territory of Kuala Lumpur
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Executive Asset Management
Only for registered members Kuala Lumpur
-
Executive, Facilities Management
Only for registered members Kuala Lumpur Centre, Kuala Lumpur
-
Brand Management Executive
Only for registered members Kuala Lumpur, Federal Territory of Kuala Lumpur
-
Risk Management Executive
Full time Only for registered members Kuala Lumpur
-
Credit Management Executive
Only for registered members Kuala Lumpur
-
Executive, Order Management
Only for registered members Kuala Lumpur Centre, Kuala Lumpur
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Executive, Account Management
Only for registered members Kuala Lumpur, Malaysia
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Risk Management Executive
Only for registered members Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Product Management Executive
Only for registered members Kuala Lumpur, Federal Territory of Kuala Lumpur
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Credit Management Executive
Only for registered members Kuala Lumpur, Federal Territory of Kuala Lumpur
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Executive, Energy Management
Only for registered members Wilayah Persekutuan Kuala Lumpur, Malaysia
-
Resource Management Executive
Only for registered members Kuala Lumpur, Federal Territory of Kuala Lumpur