E-Commerce Executive - Kuala Lumpur, Malaysia - Itsu World Sdn Bhd

Description

Company overview

ITSU WORLD Sdn. Bhd. mission were to delivering The Real Sensei Experience to the customers. With more than 20 years of experience in the reflexology industry, we aim to preserve the skills and techniques on the verge of extinction from all Sensei. By recreating the timeless Sensei techniques, ITSU allows everyone to take pleasure in both precision and techniques inherited from decades of unwavering commitment to learn and practice. "ITSU" in full is a combination of techniques and technology. ITSU, which is also known as "御手", derived from a Japanese term, reflecting the commitment to experience and expertise in the field while creating nothing but the best for our customers.

There is about 40 outlets and counters nationwide, due to this rapid expansion, we seek for suitable qualified, dynamic and self-motivated individuals to pursue a challenging career with us in the following capacity.

Innovation -- inspire and pursue innovation

Teamwork -- building teamwork

Service -- provide excellent customer service

Ultimate -- achieve the ultimate

The Role

Your responsibilities will include:

• To assist with the managing of existing and new e-commerce accounts across various ecommerce platform (Lazada, Shopee, etc.)
• Keep product listings updated on the platform monitoring by you.
• Planning, Create & execute eCommerce campaigns for 3rd party marketplaces such as Lazada, Shopee, Tiktok, etc.
• Knowledge in analytical tool for tracking sales trend and provide in-depth data analysis on products and consumer on a weekly basis.
• Ensure all content (pages, products and prices, etc.) are displayed accurately, up to date and in line with guidelines/references at all times
• Implement on-site keyword search advertisement for E-commerce on marketplace platforms and analysis on a weekly basis.
• Analyses on conversation rate, store traffic, page view, cancelled order, return order, unpaid order, etc. with follow up action.
• Analyses the effectiveness of each promotion campaign and follow up on future planning.
• Communicate with followers, respond to queries promptly and monitor customer reviews.
• To provide customer support for 3rd party marketplaces such as Lazada, Shopee, Tiktok, (internal), etc.
• Ensures that plans are delivered in a timely manner and that they are always in line with the business guidelines and objectives.
• Generate monthly reports and share them with relevant teams.

Ideal Profile

• You posses at least Diploma/Bachelor's Degree in Marketing, Mass Communications or Business or its equivalent.
• You have at least 1 year experience ideally in Ecommerce within Retail industry.
• Experience within would be a strong advantage.
• Proactive, highly organized and efficient with a can-do attitude.
• You are a strong team player who can manage multiple stakeholders
• You are a strong networker & relationship builder
• You are adaptable and thrive in changing environments

What's on Offer?

• Opportunity to make a positive impact
• Fantastic work culture
• Opportunity within a company with a solid track record of performance