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- Resolving and supporting FL in solving complicated collection cases.
- Performing dispute root cause analysis and corrective actions from an end-to-end perspective.
- Depending on the local requirements the first collection contact may be carried out physically.
- Transactional tasks for accounts retained in FL responsibility.
- Dispute management routing for agreed retained accounts.
- Recording invoice disputes into collection and dispute management solutions as they arise.
- Initiating and following the dispute management workflow by dispatching the recorded disputes to the relevant business responsible people in the organization for resolution.
- Applying Collection strategy for agreed retained accounts.
- Conducting the collection calls to customers in a structured way.
- Requesting promises to pay from customers as part of collection contacts and recording the given promises.
- Coordinates with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities.
- Minimum Degree in Finance/Accounting or relevant field.
- Experience in SAP and familiarity working in a Shared Service Environment is an added advantage.
- Possesses a service mindset to collaborate and partner with our stakeholders.
- Able to work in a fast-paced environment.
- Excellent verbal and written communication skills in English, including active listening.
- Must be able to work in a fast-paced environment. Maintaining a positive attitude and providing exemplary customer service is essential – a positive experience for the customer results in a positive experience for all.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, and also be able to work in a team.
- Career progression and opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- You are surrounded by fun colleagues and a lively working environment within the Shared Services team and KONE Front Line. The best part is all leaders are great and open-minded.
Collection Specialist - Petaling Jaya, Malaysia - KONE
KONE
Petaling Jaya, Malaysia
1 week ago
Description
What will you be doing
Are you the one?
What do we offer?
Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.