Client Support Coordinator - Kuala Lumpur, Malaysia - BID Operations

Description

Are you ready to embark on an exciting journey with a rapidly expanding global business? We're on the lookout for a dedicated and experienced Client Support Coordinator to join our incredible team based in Malaysia. If you're passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we're seeking, we want to hear from you

As our Client Support Coordinator, you'll play a crucial role in ensuring our clients receive top-notch service:

• Respond to incoming Live Chats, phone calls, and emails with a friendly, professional, and efficient approach.
• Identify the questions, concerns, and overall needs of our diverse customers around the world, with a special focus on our customers from Thailand.
• Provide accurate answers and innovative solutions to meet our customers' inquiries.
• Address customer complaints with a compassionate and patient demeanour.
• Redirect customers to the appropriate departments when necessary, ensuring a seamless experience.
• Collaborate closely with our Support and Sales teams, as well as other departments, to guarantee our customers' overall satisfaction.
• Follow our company's communication procedures, policies, and guidelines to maintain smooth operations.
• Go the extra mile in every duty, making our customers' satisfaction your ultimate priority.

Please keep in mind that this role will occasionally require coverage during public holidays and may involve shift work arrangements as per our business requirements. Your flexibility in this regard is greatly appreciated.

Requirements

Requirements:

• Exceptional written and verbal communication skills in both English and ภาษาไทย (ideally, a native speaker of both).
• A talent for consistently providing exceptional customer service.
• Strong problem-solving and critical thinking abilities.
• ‍ The knack for multitasking, setting priorities, and meeting deadlines in a fast-paced business environment.
• Meticulous attention to detail; your work is accurate, responsible, independent, and customer-oriented.
• An open, positive, and enthusiastic personality.
• Confidence in navigating systems, including the Microsoft Office suite and CRMs.
• Adaptability to change with a high tolerance for handling stressful situations.

Benefits