- Ensuring consistent provision of excellent customer service to all stakeholders, internal and external, maintaining the highest standards of prompt and convenient service across all aspects of operations
- Extending a warm welcome and positive greeting to all incoming visitors.
- Acting as the floor manager of the recruitment counseling area, ensuring seamless handover of prospects to counselors for counseling sessions with minimal waiting time.
- Ensuring timely responses to all requests related to customer service support matters, such as booking meeting venues, through effective communication via phone and/or email.
- Address and resolve a wide range of inquiries and concerns, escalating complex issues to appropriate departments or personnel as needed.
- Assist with administrative tasks such as data entry, filing, and record-keeping to ensure efficient operations within the customer service department.
- Coordinate and conduct campus tours for prospective students, families, and other visitors, showcasing the university's facilities and amenities.
- Provide support during events, including open day, orientation week, etc
- Assist in training and mentoring junior customer service staff, ensuring consistent service standards across the department.
- Gather feedback from customers to identify areas for improvement and implement strategies to enhance the overall service experience.
- Being prepared to answer questions and address complaints as they arise, providing prompt and satisfactory resolutions as needed.
- At least three (3) years of working experience, preferably in a customer service or hospitality role.
- Knowledge and skills in using computer software's e.g. Microsoft software applications and sales force.
- Good command of English, Bahasa Malaysia and/ or Mandarin.
- Ability to work with minimal supervision.
- Strong interpersonal and communication skills with ability to communicate comfortably.
- Possess good planning, organizing, coordinating, presentation and time management skills.
- Committed, responsible, forward-thinking, pleasant personality with a good attitude, good teamwork spirit and good communication skills.
- Committed, responsible, forward-thinking, pleasant personality with a good attitude, good teamwork spirit and good communication skills.
- Ability to work independently with minimum supervision as well as in a team and possess a high degree of integrity, initiative and commitment.
- A self-directed professional who knows what needs to be done and operates with a sense of urgency, focus and discipline.
- Strong ability to communicate openly, truthfully, timely and with professional courtesy to all stakeholders internally and externally.
- Willingness and desire to roll up your sleeves and execute while also seeing the broader vision of the company.
- Promote cooperation and cultivate teamwork and sales-driven culture within the recruitment team.
- Possess own transport.
-
Senior / Account Executive
1 week ago
Randstad Malaysia Malaysia Full timeabout the company · Randstad is excited to partner with a leading Global Shared Service Centre to expand their dynamic team. This collaboration aims to enhance operational efficiency and support the company's growth by bringing in top-tier talent. · about the job · Maintain accur ...
-
Executive/Senior Executive
5 days ago
ALPS Healthcare Malaysia Full timeExecutive/Senior Executive (Inventory Planner) Executive/Senior Executive (Inventory Planner) · Warehousing, Storage & Distribution (Manufacturing, Transport & Logistics) · ALPS - a subsidiary of SingHealth, was set up in 2018 as part of Ministry of Health's (MOH) strategic thru ...
-
Senior HR Executive
1 week ago
J-Recruit Recruitment Agency Malaysia Full timeUrgent Hiring : Senior HR Executive (Recruitment) | Retail · About the role · The Employer is a MNC Companies with multiple retail outlets in gadgets and F&B. · Office Location : PFCC, Bandar Puteri Puchong (Nearby LRT Station) · Benefits : · Salary RM 4000- RM 6000 · 13th ...
-
Senior Accounts Executive
1 month ago
Randstad Malaysia Malaysia Full timeabout the company · Our client is a public listed property and construction company based in the Petaling Jaya area. · about the job · Managing day-to-day accounting operations. · Assist in preparing full set of accounts during month-end and year-end closing. · Ensure timely and ...
-
senior sales executive
1 week ago
The Shichida Method Sdn Bhd Malaysia Full timeWe believe there are people with a heart to benefit many through their potential in public relations and communication skills An Education Group is expanding its range of services and invite application for this position: SENIOR SALES EXECUTIVE Job Description1. Meet monthly inta ...
-
Senior Account Executive
2 weeks ago
ManpowerGroup Malaysia Malaysia Full timeSenior Account Executive · Salary Range: RM 2,000 and RM3,000 · Location: Kota Kinabalu, Sabah · Job description We are seeking a skilled and dedicated Senior Account Executive to join our team is Sabah. · Reporting to our headquarters in Kuala Lumpur, you will play a key role ...
-
Senior Finance Executive
1 week ago
Randstad Malaysia Malaysia Full timeabout the company · Randstad is partnering with a reputable group who has been a key player in industrial supplies. As part of their expansion efforts within the Accounting & Finance team, they are seeking to bring abroad a junior / senior finance executive to the team and to be ...
-
Senior Finance Executive
1 month ago
APAC Michael Page Malaysia Full timeAs the Senior Finance Executive of the team you will be specialising in handling tasks relating to management reporting, budgeting, analysis and etc. · Client Details · Join a well-established property development company in Malaysia that specialises on developing residential to ...
-
Senior AR Executive
1 month ago
Randstad Malaysia Malaysia Full timeabout the company · Randstad is partnering with a retail F&B group that massively expanded their business in the recent years. The group specialises providing an experience of food in bold flavors and contemporary dining experiences all across Malaysia. With the rapid expansion a ...
-
Senior Accounts Executive
1 month ago
Randstad Malaysia Malaysia Full timeabout the company · Randstad is partnering with a reputable group who has been a key player in the Food & Beverage industry for over 10 years. As part of their expansion efforts within the Accounting & Finance team, they are seeking to bring abroad a new senior executive or as a ...
-
Senior Executive/Executive, Human Resource
3 weeks ago
SingHealth Polyclinics Malaysia Full timeSenior Executive/Executive, Human Resource (Medical HR Business Partner) · Recruitment - Internal (Human Resources & Recruitment) · You will support the HR operations within SingHealth Polyclinics as part of a dynamic HR team, and play a vital role in partnering with key stakeho ...
-
Senior IT Executive #FreshThisWeek
1 month ago
Taiping Town Square Sdn Bhd Malaysia Full timeJob Responsibilities:Oversee all operations related to the development and support of information systems.Direct the development, implementation, and administration of IT infrastructure.Ensure the timely and accurate delivery of technology products and services to all outlets.Man ...
-
Senior Account Executive
1 month ago
PUDU RIA FLORIST TRADING SDN BHD Malaysia Full timeJob RequirementsCandidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking or equivalentRequired language(s): Mandarin, English, Bahasa Malaysia (Mandarin will be add adva ...
-
senior account executive
3 weeks ago
Headlines International Sdn Bhd Malaysia FreelanceJob descriptionResponsibilitiesPerforming a full spectrum of GL function and to maintain a full set of account and monitor general ledger transactions.Responsible to meet the monthly, quarterly and annual reporting requirements of company.Maintain accounting records including dat ...
-
Auditor (Senior Executive)
1 week ago
Zurich Insurance Company Ltd. KualaLumpur, Malaysia Full timeJob Summary · Support delivery of audit plan through execution of audit engagements including determination of scope, risk analysis and documentation of audit results in line with Group Audit standards, with limited supervision. · Key Accountabilities · Build an in-depth understa ...
-
Senior Account Executive
4 weeks ago
Kokos Sdn Bhd Malaysia Full timeJob ResponsibilitiesHandle full set of account and manages full spectrum of accounting functions, budget, audit, Internal reporting and external reporting:Prepare and updating of Account Receivable, Account Payable and General Ledger.Preparing monthly financial management reports ...
-
Senior Sales Executive
1 month ago
Henkel AG & Co. KGaA Malaysia Full timeAt Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer ...
-
Senior tax executive
1 week ago
Valiram Group Malaysia Full timePOSITION SUMMARYResponsible for tax compliance matters for the Valiram Group. KEY AREAS OF RESPONSIBILITIES Preparation and filing the company's tax documents, including direct and indirect tax monthly/quarterly payments, tax provision and tax returns. Streamline procedures and o ...
-
Senior Marketing Executive
3 weeks ago
Itel Learning Systems Malaysia Full timeDirect Marketing & CRM (Marketing & Communications) · At ITEL Learning Systems, we provide the necessary training to empower individuals and improve their career development. Our mission is to provide world recognized certifications, develop human capital for in-demand skills & ...
-
Senior Finance Executive, Treasury
3 weeks ago
Randstad Malaysia Malaysia Full timeabout the company · Our client is a publicly listed property developer based in the Petaling Jaya area. · about the job · Manage and monitor daily cash inflow and outflow. · Monitor cash flow transactions and update daily cash flow positions of group companies. · Optimize cash ou ...
Senior Executive - Malaysia - Taylor's Education Group
Description
JOB PURPOSE
The Senior Customer Service Assistant plays a pivotal role in enhancing the overall experience for students, guests, and visitors to the University/College by providing exceptional customer service and administrative support. He/She will ensure all incoming visitors and calls are attended to promptly and in a hospitable manner.
He/She will assist individuals with inquiries, resolve issues, and ensure their needs are met in a timely and professional manner. The goal is to ensure guests and visitors feel comfortable and valued while on our premises. The ideal candidate should possess a friendly and easy-going personality while also demonstrating perceptiveness and discipline.
KEY RESULT AREAS / RESPONSIBILIES
WOW CUSTOMER EXPERIENCE
Additional details:
. Prepare door gifts on festive seasons
. Improve quality of service with surveys on CSA team and service provided by Taylor's at
the counseling area
. Responsible for the F&B served/ cafe counseling operations.
. Oversees the ambience and improvement of the environment at the counseling area.
. Manage the content management system of the digital display screens (5 screens)
.Ensure timely preparation and coordination of all procurement processes.
JOB SPECIFICATIONS
Minimum Qualifications
Bachelor's degree preferred in related discipline.
Related Experience
Competencies (Knowledge, Skills and Abilities)
Profession Competencies
Behavioural Competencies
OTHERS
The company reserves the rights to amend or include additional details towards your job description at any point of time in any form of communication.