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Subang Jaya

    Regional - Associate, Digital User Journey, Asia - Petaling Jaya, Malaysia, Selangor - QBE Asia

    QBE Asia
    QBE Asia Petaling Jaya, Malaysia, Selangor

    4 days ago

    Default job background
    Full time Insurance
    Description
    Primary Details

    Time Type: Full time

    Worker Type: Employee

    To assist Claims leadership team to develop contents to demonstrate and promote improved user experience via digital technologies made available to customers, end users, stakeholders, and business partners. This includes creating Claims story boards, journey mapping, marketing materials, internal and external facing infographics, digital communication banners, voice over videos for social media and professional external websites and internal posting and sharing.

    Primary Responsibilities

    • Assist in the development of engaging and informative media content tailored to the customer journey in insurance claims.
    • Assist in the creation of digital content using various technologies to enhance the claims process.
    • Assist in designing marketing materials, both internal and external, aligned with company branding.
    • Assist in the production of infographics and videos for social media platforms and professional websites.
    • Assist in the generation of content in multiple formats, including email, video, banners, web pages, and infographics.
    • Collaborate with cross-functional teams to gather information and insights for content creation.
    • Stay updated on digital trends and technologies to incorporate innovative approaches.
    • Support to ensure consistency in messaging and branding across all content channels.
    • Assist in the optimization of content for SEO and user engagement.
    • Manage content schedules and deadlines effectively.
    • Assist in analyzing the performance metrics and adjust content strategies accordingly.
    • Support the adaption of content for different target audiences and platforms.

    Required Education

    • Vocational/Technical or equivalent combination of education and work experience

    Required Experience

    • 2 years relevant experience

    Preferred Competencies/Skills

    • Graphic and Animation qualification preferable

    QBE Cultural DNA

    • Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
    • We are customer-focused
    • We are technical experts
    • We are inclusive
    • We are fast-paced
    • We are courageous
    • We are accountable
    • We are a team
    • All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices

    US Only - Disclaimer

    • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

    Job Type

    • Individual Contributor

    Global Disclaimer

    • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

    Application Close Date: 02/05/2024 11:59 PM

    How to Apply:

    To submit your application, click Apply and follow the step by step process.

    Equal Employment Opportunity:

    QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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