Technical Support - Bayan Lepas, Malaysia - Dell

    Dell
    Dell Bayan Lepas, Malaysia

    1 week ago

    DELL background
    Full time
    Description

    What you'll achieve

    As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

    You will:

  • Responds to incoming contacts which are SLA bound, related to Dell enterprise hardware, peripherals, applications, networking and its associate products.
  • Assists customers by diagnosing problems and providing resolutions for technical and service issues.
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in dispatching services/parts
  • Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources.
  • Proactively contributes to increasing team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities.

    • Take the first step towards your dream career

    Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

    Essential Requirements

    Fresh graduates from Computer science preferred, but, we are also open to exceptional candidates who can focus on doing things differently, including innovation.

    Ability to focus on customer resolution, quickly and qualitatively.

  • Well-versed in verbal & written communication skills - Thai and English
  • Fresh graduates from any related background .
  • Ability to demonstrate sense of urgency regarding customer reported issues.
  • Excellent telephone and customer handling skills.
  • Excellent analytical and logical thinking skills.

    • Desirable Requirements:

    Ability to work shift(s) on a rotating schedule that includes evenings, weekends, holidays.

    SUMMARY
    Provides remote technical support expertise in a complex information infrastructure environment with the need to integrate Dell Technologies products and systems with other Dell Technologies and non-Dell Technologies computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technologies' business operations and the business operations of Dell Technologies customers.

    ACCOUNTABILITIES
    Applies technical support expertise to resolve customer issues. Responsible for providing telephone, email, chat and remote diagnostic technical support of assigned products. Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content, and analytical practices to help determine best way to resolve identified and unidentified problems.