Customer Service Representative - Penang - confidential

    confidential
    confidential Penang

    1 week ago

    Full time
    Description

    Description

    We are seeking a dedicated Customer Service Representative to join our team in Southeast Asia. The ideal candidate will have 1-3 years of experience in customer service, bringing a passion for helping customers and a commitment to providing high-quality service.

    Responsibilities

    • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
    • Provide accurate information regarding products and services to customers.
    • Resolve customer complaints and issues effectively while maintaining a positive experience.
    • Document customer interactions and maintain records in the company database.
    • Collaborate with team members to improve customer service processes and workflows.

    Skills and Qualifications

    • 1-3 years of experience in a customer service role or similar position.
    • Excellent verbal and written communication skills in English and local languages.
    • Strong problem-solving skills and the ability to think critically under pressure.
    • Familiarity with customer service software and tools (e.g., CRM systems).
    • Ability to work independently as well as part of a team.

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Customer service representative