- Listen call records of Sales team (in Malaysia language) and make validation on them to decide if products are delivered or not.
- Evaluate call qualities of Sales & Customer Services based on score cards timely & accurately.
- Working with QC team and sales team to improve sales scripts.
- Translate documents and script written in Malaysia language to English or Thai and vice versa.
- Other duties as assigned
- Minimum bachelor's Degree, major in Arts, Southeast Asian Studies, or related fields
- At least 2 years in the QA officer, Malaysia translator or Telesales (Malaysia)
- Having good communication, negotiation, and presentation skill
- Fast and flexible to adapt with fast-paced environment.
- Good command of both spoken and written Bahasa languages & also good command of both spoken and written Bahasa Mandarin
Quality Assurance Executive - Petaling Jaya, Selangor, Malaysia - Ekiwi Global Malaysia
Found in: Foundit MY A2 - 1 week ago
Description
QA Officer (Bahasa Malaysia Speaking) & QA Officer (Mandarin Speaker) is responsibility for listening call record and evaluation on call records of Telesales and Customer service team in Malaysia market to make sure feedbacks on performances of Sales & Customer Service team are timely and appropriately.
Key responsibilities and duties of a QA Officer in the telesales industry may include:
QA Officer (Bahasa Malaysia Speaking) & QA Officer (Mandarin Speaker) is responsibility for listening call record and evaluation on call records of Telesales and Customer service team in Malaysia market to make sure feedbacks on performances of Sales & Customer Service team are timely and appropriately.
Required education background and experience:
Currently we are based at Mont Kiara, Kuala Lumpur but will be move to Wisma LYL, Petaling Jaya on May 2024
Interested kindly email your resume to [HIDDEN TEXT] or whatsApp your resume to