- Handle incoming and outgoing communication by providing a response of high quality via the following channels: email, telephone, social networks, etc.
- You will also need to identify any anomalies you encounter so that you can respond as effectively as possible to the needs of teachers and students.
- Manage the quality of experience for teachers and students.
- Knowledge of online marketing, Internet culture and the fundamentals of web communication would be a plus.
- If necessary and in relation to the amount of time per day established beforehand for carrying out CM tasks. Translate and adapt the texts on to the Malaysian, Singaporean and all other markets as the CM Lead sees fit, as well as the email/SMS templates sent to Superprof users.
- If necessary and in relation to the amount of time per day established beforehand for carrying out CM tasks. Develop activity for all markets.
- If necessary and in relation to the amount of time per day established beforehand for carrying out CM tasks. Communicate about projects in the media.
- If necessary and in relation to the amount of time per day established beforehand for carrying out CM tasks. Develop the SEO strategy aimed at improving Superprof's ranking on search engines
- If necessary and in relation to the amount of time per day established beforehand for carrying out CM tasks. Develop the SEA strategy aimed at improving Superprof's ranking on search engines
- If necessary and in relation to the amount of time per day established beforehand for carrying out CM tasks. Improve and develop our social media presence across all key channels.
- You have an excellent command of English and Malay.
- You are familiar with the Internet, its culture and its technical fundamentals.
- You are proactive and autonomous
- You want to work in a start-up and like working in a team
- You want to see a project through from start to finish and ensure that your market evolves and progresses
- You like taking on big challenges, you're curious and you have a real desire to learn
- You have excellent written and verbal communication skills
- Good interpersonal skills
- A willingness to talk and communicate.
- Eager to help and solve problems
- Ability to adapt as our tools and strategies evolve rapidly
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Country Manager Assistant - Malaysia - Superprof
3 days ago
Description
Country Manager Assistant (CMA)
As a CMA, your foremost set of tasks will be handling incoming and outgoing communication by providing a quality response via the following channels:
Your responsibilities:
Your second set of tasks is assisting in the execution of your country manager's tasks which is part of developing the Superprof member community, the execution of SEO strategy and the execution of SEA strategy. This second set of tasks will cover the following in managing and developing the business in your market:
Profile required
