- Interact with customer via inbound telephone calls to provide information and assistance.
- Achieve productivity standards and goals while maintaining the highest level of customer service.
- Process transactions and reply to inquiries about products and services.
- Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
- Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
- Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
- Minimum educations of SPM, Diploma or others.
- Minimum 1-2 years' experience in documentations and well understand standard operating procedure.
- Good interpersonal skill and with good track record in the company.
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customer care representative
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SGS Senai, Malaysia Full timeJob Description · Interact with customer via inbound telephone calls to provide information and assistance. · Achieve productivity standards and goals while maintaining the highest level of customer service. · Process transactions and reply to inquiries about products and service ...
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Development Specialist
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Quality Manager
Found in: Talent MY C2 - 2 days ago
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customer care representative - Senai, Malaysia - SGS
Description
Company DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description