Qaqc Engineer - Johor, Malaysia - Elite Advance Service Sdn Bhd

Description

• Responsible for supervising and inspecting the service quality of the customer service department, including but not limited to various service methods such as phone calls, emails, and online chats.
• Evaluate and provide feedback on the service quality according to the company's service standards and procedures.
• Regularly report quality performance to management, including quality issue, improvement suggestions, etc.
• Summarize customer service quality issues and conduct specific improvement training to improve the quality and professional skills of the customer service team.
• Participate in the formulation and optimization of service processes and standards for the customer service department.
  
  

• Requires cross-team communication and good communication skills in Mandarin and English.
• Bachelor's degree or above.
• Min 1 year working experience in training or quality assurance team of Customer Service Department.
• Familiar with customer service procedures and standards and have good customer service awareness and service skills.
• Good communication and coordination skills, good risk awareness, and be able to adapt to the fast-paced industry.
• Good data analysis skills and be able to locate issues from data.
• Experienced in quality assurance team for customer service teams in the blockchain or financial industries would be an advantage.
  
  

• Medical Insurance
• Birthday Gift Voucher
• Meal Allowance
• Transport Allowance
• KPI Allowance
• Team Building
• Others