IDS Service Delivery Manager - Kuala Lumpur, Malaysia - TechnipFMC

    TechnipFMC
    TechnipFMC Kuala Lumpur, Malaysia

    2 weeks ago

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    Employee
    Description

    IDS Service Delivery Manager

    Location:

    Kuala Lumpur, MY

    Employment type: Employee Place of work: Office Offshore/Onshore: Onshore

    TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You'll be joining a culture that values curiosity, expertise, and ideas as well as diversity, inclusion, and authenticity. Bring your unique energy to our team of more than 20,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.

    Job Purpose

    Responsible in maintaining a positive relationship with business users, identifying needs, collecting feedback, communicating key IDS initiatives, and ensuring IDS service providers to meet the needs with an appropriate catalogue of services.
    Work closely with local business management team within geographical scope, as well as IDS services and application owners.

    Job Description

    Service Governance and Business Relationship

  • Act as trusted advisory, and builds and maintains relationship with executives and business unit leaders to develop a clear understanding of business needs.
  • Identify customer needs and ensure that the IT service provider is able to meet these needs with an appropriate catalogue of services. Attend and contribute to key routine business management meetings.
  • Ensure cost-effective delivery of IT services to meet the business needs, and is able to respond with agility to changing business priorities.
  • Ensure high level of customer satisfaction, indicating that the service provider is meeting internal and external customer's requirements. Inform and promote global IT offerings to internal customers.
  • Drive the development of governance processes, ensuring consistency with Global IT Governance principles, and performance metrics to ensure IT delivers value to the enterprise.
  • Govern the provisioning of operational and technical support to the Business Projects.

    • Service Innovation

  • Identify changes to the customer environment that could potentially impact the type, level or utilization of service provided.
  • Provide strategic direction in the IT regional/country organizations in experimenting with new solutions, to take advantage from opportunities in the fulfilment of the digital business strategy.
  • Support the implementation of the Innovation initiatives defined at Global level.
  • Manage the relation with other domains (business & IT) that have responsibilities related to the innovation.

    • Sourcing Governance and Service Level Management

  • Ensure that the current and future service level requirements of customers are identified, understood and documented in SLA.
  • Monitor IT Services performance against SLA with a view to improve services. Manage escalation of IT issues.
  • Provide feedback and improvement suggestions to iSolv management team.

    • IT Service Continuity

  • Support in the execution of local Risk Analysis and Business impact Analysis (BIA)
  • Support the build of DR & BC plans facilitating the collection of requirements related the RTO and RPO for each services included in the service portfolio. Engage with DR & BC plans as required.

    • IT Communication

  • Support, when needed, IT domains to define communication strategy and plans, especially during release of new services or projects.

    • Job Requirement

  • Degree in Information Technology or equivalent.
  • 8 years of experience within different business environments and IT systems.
  • Experienced in ServiceNow or equivalent application. Experienced in the use of Power BI and MS applications.
  • Extensive knowledge of the business operations
  • Strong service/customer orientation.
  • Communication skills (formal and informal).
  • Extensive analysis skills. Project management skills.
  • Lean Fundamental Knowledge. Technical expertise in end-user computing activities
  • Change management facilitation and ability to guide and influence acceptance of new processes and use of technology.
  • Nice to have: ITIL Foundation certificate.

    • Job Competencies

    Act with AgilityAdopt a Growth MindsetDrive AccountabilityProblem Solving

    Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes diversity, equity, and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, sexual orientations, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matters and we encourage you to add to our culture.

    TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.

    Learn more about TechnipFMC and find other open positions by visiting our Career Page.

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    Date posted: Jan 19, 2024 Requisition number: 4310