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Kuala Lumpur

    Assistant Manager, Incident Management - Malaysia, Kuala Lumpur - Tokio Marine Insurance Group (Asia)

    Tokio Marine Insurance Group (Asia)
    Tokio Marine Insurance Group (Asia) Malaysia, Kuala Lumpur

    3 days ago

    Default job background
    Full time Insurance
    Description
    Responsibilities

    • Provide day-to-day incident management support functions, processes, and activities.
    • Responding to reported incident(s), identifying the root cause, and initiating the incident management process.
    • Provide service expertise on incident management domain for all support and operational matters.
    • To manage the lifecycle of all incidents and problems identify the root cause of incidents and problems identified and minimize the recurrence of future/recurring incidents.
    • High level of IT competence with aptitude for learning new technologies and processes with a focus on ITIL technologies and processes.
    • Adhere to ITIL processes (Incident and Problem Management) that define the process, the related roles and responsibilities for a service or collection of services.
    • Create and maintain required documentation (policies, standards, baselines, guidelines, procedures and reports).
    • Perform regular ITIL incident management awareness training for all TMIM employees to ensure consistently high levels of compliance with all approved policies and procedures.
    • Deliver Major Incident Management to internal stakeholders, coordinating technical expertise and managing activities including producing incident report during a major incident.

    Requirements

    • Degree in Information Technology.
    • Preferably possess ITIL Certificate.
    • Minimum 5 years in managing incident management processes with progressive experience in building processes and continuous improvement.
    • Good communication skills (written & verbal).
    • Good analytical and problem-solving skill.
    • Knowledge in general insurance industry, market trends, etc.
    • Has experience in ITIL process including Incident and Problem Management.
    • Has functional and technical knowledge and experience of the ITIL workflow platforms.

    Li (TMIM)
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