Customer service executive - n/a, Malaysia - Swivelt Pte. Ltd.

Description

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. DESCRIPTION Our client is an Australian based bill budgeting platform company (fintech). Their mission is to help more people to pay more bills on time. This to cover the US time zone - 5 days a week DELIVERABLESSKILLS AND BEHAVIOURS - Abie to support US time zone (shift rotational) Used zendesk or other CRM/ ticket/call management tool Strong US accent Strong speaking skills #J-18808-Ljbffr