Customer Service Executive - Kuala Lumpur, Malaysia - lesaffre

    lesaffre
    lesaffre Kuala Lumpur, Malaysia

    2 weeks ago

    Default job background
    Permanent Contract
    Description
    Job area Industrie Category Baking Location Kuala Lumpur, Malaysia Contract type Permanent Contract Experience 3 to 5 years

    Job description

    The incumbent will manage the complete sales order cycle including all post-sales activities. You will work closely with the Operations and Sales teams to serve customers by providing product and service information while resolving product and supply chain issues effectively. You will be part of a multicultural & international environment and collaborate across different functions to facilitate successful delivery.

  • Provide support to all customers to ensure a high level of satisfaction.
  • Build strong customer relationships.
  • Coordination of shipping documents to ensure timely delivery of product to customer by communicating customer expectations with plants & warehouse personnel.
  • Handle customers' requests for samples and quotations.
  • Handle registration processes in collaboration with Regulatory department
  • Follow up on accounts receivable.
  • Monitor orders on a daily basis, own the order book, and assist forecasting for Demand Planner.
  • Manage customer claims effectively with the support of the QC team.
  • Close cooperation with Customer Service team at HQ as well as production teams in various production entities (France, China, Indonesia, etc).
  • Own Customer Promise initiative for assigned customers, and hold plant teams accountable for SLAs.
  • Support and organize customers' visit programs in Singapore, France, etc.
  • Perform other administrative duties that may be assigned.

    • Qualifications

  • Solid experience in logistics operations & customer service is essential.
  • Familiar with customs procedure in food ingredients.
  • Able to prioritize and multi-task in a fast-paced environment.
  • Strong analytical, problem solving & organizational skills.
  • Able to work both independently and in a cross-functional organization.
  • Occasional travel may be required.
  • Full proficiency in English is required.
  • Competence in French or additional Asian language skills optional.
  • Good knowledge of SAP (incl. C4C CRM), Microsoft office