Sr. Specialist, Sales Support - Kuala Lumpur, Malaysia - Concentrix

Description

Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sr. Specialist, Sales Support (Korean Speaker) to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.

At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future

You Will

• Verify customer entitlements vs contract: review customer set-up in systems, validate users, updates systems, and input customer information.
• Dispatch Deliveries and Schedule Support Program Deliveries: Validate contract credits, create dispatch in systems, communicate dates, manage scheduling and rescheduling.
• Capture and Triage new Support Needs: Create support needs based on recommendations and align to a delivery project.
• Prepare for Support Delivery Projects & present findings to Customer Success Account Managers (CSAM).
• Generate a Support Project Proposal Summary: Create a delivery project in systems.
• Meeting Prep and Post Meeting Activities: action post meeting items as directed by CSAM, track progress and provide updates to CSAM.
• Renewal Process Support: Do standard customer research to be used during the renewal process by CSAM.
• Reactive Support Governance: Track and manage case histories and ensuring expected SLA/outcomes met for and assist with high impact escalations.

Other Duties & Responsibilities

• Develop a good level of process & product knowledge to speak intelligently to customers and successfully address specific objections
• Clearly document and track qualitative feedback and quantifiable measurements
• Initiate steps through appropriate communication channels to address customer concerns
• Ensure high level of professionalism during all interactions with customers
• Collaborate with cross functional teams and management to drive a superior customer experience
• Follow guidance from more senior staff, as needed
• Follow established procedures
• Other duties, as assigned and necessary

You Have/Are

• Local Malaysian
• Graduates with a Diploma/Degree, up to 3 years of relevant working experience preferred
• Certified in TOPIK Level 5/6
• Intermediate to moderate knowledge in Microsoft Office suite (Word, Excel, PowerPoint)
• Strong attention to detail
• Excellent Communication Skills - verbal, listening, and written
• Strong troubleshooting skills, accurate and logical problem-solving techniques.
• Working knowledge of Microsoft products which is an added advantage

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required), Korean (Required)

Time Type:

Full time