- Role is focused on ensuring the needs of priority customers are addressed immediately. This requires intimate knowledge of client network and interoperability with IPC network so faults are addressed in the quickest time.
- Interface with regional and global engineers on designs specific to these priority customers and provide higher degree of support to the tier2 operations team
- Respond to on-call escalations on rotation basis when required
- Perform audit checks on service delivery projects and ensure monitoring and reporting are in place
- Provide detailed records, network schematics and update databases using IPC tools and Visio to mitigate risks
- Monitor and troubleshoot critical networks using network management systems and tools.
- Service Delivery – To provision and configure devices from start of delivery lifecycle and continue with operational support.
- Perform core capacity analysis on IPC links and services.
- Working alongside Client Service managers on service assurance calls and provide support for reporting analysis.
- Fault Management – Troubleshoot network faults and ensure customer networks are up and working.
- Network Monitoring - ensure our networks are proactively monitored and customer trouble tickets resolved within service level targets. Respond to escalations as required.
- Required to support 1 weekend per week as per shift necessity, subject to schedule plan.
- Availability to work early or late shift on weekdays anytime between 7am to 6pm
- Deliver customer service excellence to customers at all times.
- University degree or equivalent Experience in Network Engineering with minimum 5 years' experience in the Technology environment
- Experience in Telecommunication field with extensive knowledge in a wide portfolio of technology and products across IP, SDH, and DWDM platforms.
- Good working knowledge of Cisco (Minimum CCNP), Nokia (NRS), and DWDM optical based equipment.
- Experience with IP networking MPLS, Layer 2 technology is required.
- Experience with Nokia routing network or SIP technology will be preferred.
- Knowledge of Financial Markets Data such as service feeds will be advantage.
- Excellent communication skills and ability to be key player working together with highly motivated team to support the business
- Ability to work as an individual contributor and team player. Role require to interact and working closely with colleagues, service provider and customer in support role of network circuit design.
- Resourceful and good initiative in resolving complex issues relating to role support.
- Absolute proactive approach to network design forethought and planning.
- Excellent organizational skills and able to work independently
- Strong Knowledge of MS Office Suite, Power Point, Visio knowledge essential
- Oracle Metasolv experience desirable
- Strong attention to detail and follow-through is required
Service Assurance Engineer - Kuala Lumpur, Malaysia - IPC Systems, Inc
Description
IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
At IPC, we are committed to attracting, nurturing and promoting diverse talent across our workforce and fostering a sense of belonging within our employee family. We don't just accept differences - it's one of our core values. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
Come be part of the new team that delivers ground-breaking products for our clients.
Job Responsibilities:
Job Requirements: