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- Opportunity within a company with a solid track record of performance
- Flexible working options
- Opportunity to make a positive impact
- Take calls and provide accurate answers to customer queries.
- Delivering excellent customer support & services and offering patient assistance at all times.
- Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customer support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Minimum 1 year relevant working experience in voice channel support in customer services for SPM, Diploma Holder
- Graduate, Fresher can apply.
- Strong in communication skill in oral & written, deliver active listening and able to articulate step-by-step problem solving.
- Proficient in Mandarin and English is a must - Malaysian speaker with above or more required languages is an added advantage to effectively liaise with the stakeholders of the region
Customer Service Agent - Kuala Lumpur, Malaysia - Snaphunt
Description
The Offer
The Job
Your responsibilities will include:
The Profile
The Employer
Our client is a leading recruitment agency with expertise in finding top talent for IT companies with various specializations. With our headquarters in Malaysia and branch offices in the Philippines, Indonesia, and Thailand,