- Undertaking the roles and responsibilities to contribute to Low to Medium complexity projects/enhancements involving UX design of products/services for HLB Digital Banking platforms in-line with Bank's branding guidelines.
- Interprets business needs / user requirement to identify key current and future customer needs when translating to UX that is customer centric
- Develop or Support the creation of wireframes, storyboards, user flows, process flows and site maps with the necessary copywriting to effectively communicate interaction.
- Support informal and formal user research using a variety of methods e.g. user interviews or surveys, A/B testing, persona etc.
- Present or communicate product usability issues, user scenarios, end-to-end experiences to stakeholders.
- Provide options and suggestions to business teams in order to also transform their processes in order to provide the best customer experience where possible.
- Conduct Usability testing (UAT) and provide feedback for the purpose of refinement and ensuring solution build meets user experience requirements.
- Contribute or Review the translation of finalised English copy to Malay/Chinese while maintaining consistency overall for the particular digital banking channel.
- Develop the knowledge to be the Subject Matter Expert of a minimum of 2 channels and 3 business categories
- Undertaking the roles and responsibilities to contribute to Low to Medium complexity projects/enhancements involving UX design of products/services for HLB Digital Banking platforms in-line with Bank's branding guidelines.
- Interprets business needs / user requirement to identify key current and future customer needs when translating to UX that is customer centric
- Develop or Support the creation of wireframes, storyboards, user flows, process flows and site maps with the necessary copywriting to effectively communicate interaction.
- Support informal and formal user research using a variety of methods e.g. user interviews or surveys, A/B testing, persona etc.
- Present or communicate product usability issues, user scenarios, end-to-end experiences to stakeholders.
- Provide options and suggestions to business teams in order to also transform their processes in order to provide the best customer experience where possible.
- Conduct Usability testing (UAT) and provide feedback for the purpose of refinement and ensuring solution build meets user experience requirements.
- Contribute or Review the translation of finalised English copy to Malay/Chinese while maintaining consistency overall for the particular digital banking channel.
- Develop the knowledge to be the Subject Matter Expert of a minimum of 2 channels and 3 business categories
Manager - Personal Financial Services (User Experience) - Kuala Lumpur, Malaysia - Hong Leong Bank Berhad
Description
If you are looking to excel and make a difference, take a closer look at us...
Functional (job responsibilities)
Assist seniors to manage and lead the management forums weekly/biweekly UIUX and/or Digital Communications Forum with CDO and CMO.
Functional (job responsibilities)
Assist seniors to manage and lead the management forums weekly/biweekly UIUX and/or Digital Communications Forum with CDO and CMO.
Organizational (organizational responsibilities)
Continuous process improvement projects in building brand awareness and improving customers' experience.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.