Lead Specialist - Cyberjaya, Malaysia - AIA
Description
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you? Then read on.
About the Role
Provides high-quality claims services in authorized claims transactions for Major Claims (Critical Illness, Death, TPD and Payor Benefit) within the required benchmarks and in line with the Company and department goalsAssess, review, investigate, approve and process payment for Major claims within Claims Approval Authority and recommend to higher level for claims above authority.
Ensure meeting individual quality, turnaround time and productivity benchmark
Train all new joiners on product knowledge, claims assessment skills within established standard and guidelines (including Review and Feedback for On-The-Job training cases)
Provide training / coaching for current and new hires for the use of system and assessment skills, towards certification with Claims Approval Authority, as stipulated in the Claims Approval Authority guidelines.
a. Assist in data analysis for purpose of reporting and trends analysis.
b. Performs other responsibilities periodically assigned by immediate manager to meet business requirements
Other ad-hoc tasks/project as required by team manager