DOC Technical Support Specialist - Petaling Jaya, Selangor, Malaysia
4 days ago
Job summary
Provide technical support to both internal and external customers in the Robotics organization/customers by bringing the ABB Robotics Customer Service portfolio/offer to the next level in alignment with the Robotics business Strategy via the Digital Operation Center (DOC).
Responsibilities
- Ensuring the resolution of customer issues by coordinating with Field Service teams, Sales and other internal and/or external teams.
- Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request is in place.
- Keeping the customers proactively informed on issue status based on inputs received and clarifying their doubts.
Job description
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