Customer Service - Ampang Jaya, Malaysia - Snaphunt

    Snaphunt
    Snaphunt Ampang Jaya, Malaysia

    1 week ago

    Snaphunt background
    Full time
    Description

    The Offer

    • A role that offers a breadth of learning opportunities
    • Leadership Role
    • Attractive Salary & Benefits

    The Job

    Your responsibilities will include:

    • Answer incoming calls including email and chat in a timely manner.
    • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
    • Build sustainable relationships and engage customers by taking the extra mile
    • Keep the customer's privacy and protect customer information.
    • Meet personal/team qualitative and quantitative targets.
    • Achieve the given metrics in accordance to the center's commitment to client
    • Manage and resolve customer complaints.
    • Identify and escalate issues to supervisors.
    • Provide accurate information and excellent customer service.
    • Research required information using available resources.
    • Research, identify, and resolve customer complaints using applicable resources.

    The Profile

    • Bachelor's degree or National Diploma
    • Proficient in relevant computer applications
    • Knowledge of customer service practices and principles
    • Excellent data entry and typing skills.
    • Superior listening, verbal, and written communication skills

    The Employer

    Our client is a boutique Staffing Firm based out of Kuala Lumpur. The team has been helping organizations find their Right-Fit employees all across the world for the last 10 years.