Telemarketing Executive - Johor Bahru, Malaysia - TreeDots Group

Description

Get to know your team:

TreeDots is a platform that helps to redistribute unsold inventories in the F&B market from suppliers to businesses like restaurants, cafe etc. Through this platform, we aim to improve efficiency and productivity of F&B users to achieve more with less resources and to prevent any unnecessary wastage.

We are looking for an Account Manager/Telemarketing Executive to join our family

As an Account Manager/Telemarketing Executive, you will play a key role in delivering a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology. Your end goal is to increase productivity and impact - internally and externally.

Responsibilities:

Identify new business opportunities by prospecting and evaluating clients' sales options

Conduct upselling of current products to existing customers

Handle incoming queries and feedback from customers and provide technical and product support via multiple channels

Revival of churned customers

Contact existing customers via outgoing calls to explain how our app works and show them the benefits

Proactively guide customers through the onboarding process onto our platforms

Payment method conversion for customers

Liaise with relevant departments to drive customer resolution

Reach out to customers who are late on payments and arrange for payment collections

Requirements:

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant roles

Strong verbal and written communication skills.

Great communication and interpersonal skills, able to talk and listen to anyone and everyone

Ability to work under pressure with patience and persistence

Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems

Strong ownership in your performance and its impact to the company

Prior experience in Sales (in-person), Telesales, Telemarketing and Customer Service strongly preferred

Proficiency in multiple languages and dialects would be a bonus

Compensation package:

Basis salary of RM5,000-RM5,800 + Monthly incentive of RM1,200